FAQ
Need Help?
Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.
How do I pay for my orders?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
I have a discount code, how can I use it?
Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 5 working days and the Express courier is approximately 3 working days from the time of placing your order. This is applicable only to all Singapore deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates.
What are the shipping charges like?
Shipping is FREE for all Singapore deliveries via Standard courier. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration
Can I change my shipping address after my order has been confirmed?
I’ve received a defective item, what should I do?
We apologize if you had received a defective item from us. Please contact our Customer Care Team at marketing@company.com with a snapshot of the product and we will get back to you as soon as we can.
I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at marketing@company.com if you have not received your parcel after 10 working days and we will assist you accordingly
